Question and Answers

How will the account be managed? Service Level Agreements?
We ALWAYS manage our service through pre-defined performance metrics, compiled during the sales modeling and process definition phase.

What information will be reported and on what basis?
Reporting is always agreed with our clients in advance, but will include weekly targets (calls, meetings, deferrals, closures).

Does Inline Sales have a track record of service commitment?
Yes we do. Our modus operandi is always to define performance metrics and measure them before, during and after a sales outsourcing program.

Are Inline Sales' clients satisfied?
All our existing clients are highly referenceable (references can be provided).

What is the quality of the Inline Sales' personnel? Experience?
Our sales executives and telesales staff are "seasoned professionals" with an unrivalled success rate in selling. By providing you with an established, ready-to-go sales executive or sales force, we take out the random elements that you would face while employing new sales professionals.

What security measures does Inline Sales provide?
Our security measures are both virtual (we do not discuss or disclose data on clients) and tangible (our databases are kept separate with secure fire walls).

Does Inline Sales offer a migration plan?
We normally expect to migrate the sales model, pipeline and database to our clients after an agreed period. This is done through detailed documentation of the process and regular progress reporting.

How are the services priced? Competitive?
Prices are discussed once we have met with our clients and understand their needs, resources required, skill set and time frames. We are highly competitive regarding pricing in the marketplace. We are pleased to quote both on a fixed price retainer based for the pre-sales work and through a combination of commission and shared risk/reward on sales.

What skills does Inline Sales possess specific to your needs?
We prefer to work in teams with our clients, matching the client's knowledge of the products and services together with our skill in selling.

How much flexibility does Inline Sales offer in accommodating your needs?
It's simple: We are very flexible making adjustments as needed.